FAQs

In case of late arrival, we will try to facilitate your access at the next time slot, subject to availability and capacity. We recommend that you arrive on time, especially for the last time slot of the day. Please note that the exhibition closes afterwards. Access to the exhibition outside of the indicated time slot on your ticket is not guaranteed when the capacity of the sessions are complete.

To ensure a comfortable visit for all visitors, access to the exhibition is organised by slots of one hour. It is necessary to select a certain time and day when buying tickets to organise the visit. You should be on site at the specified time to guarantee a smooth process. Once the exhibition is accessed, visitors can stay inside as long as they want. The average visit time is 1 hour. You also have the option to aquire a voucher that you can use whenever you want. Further reservation is not necessary, but recommended as the maximum number of visitors is limited. Reserve your visit at info@vangogh-alive.de.

Last entry is 1 hour before closing time of the day. Therefore, ticket holders of the 19:00 time slot should arrive at the venue on time in order to have enough time to enjoy the exhibition experience. However, to compensate for delays in admission during the last time slot, we always close the exhibition a quarter of an hour after the official closing time so that you have enough time to enjoy everything!

Due to our policy, tickets are non-refundable and it’s not possible to change the date or time. However, tickets are transferable. You could give the entrance to a friend or family member and let them enjoy the exhibition instead (on the day and time indicated on your ticket).

Door tickets are available. However, it is highly recommended that you purchase your tickets online in advance to avoid disappointment and make sure tickets are available on your chosen day and time.

Overseas students can purchase concession ticket by presenting valid student ID card (without age limit).

1. Van Gogh Alive is not a cinema film, theatre performance or concert, but an immersive exhibition.

2. You are allowed to move. In fact, we encourage you to move. It’s fun to see the projections and the space from different perspectives.

3. You are not in anyone’s way. You don’t walk through anyone’s image. You don’t disturb anyone.

4. Nobody is in your way. No one is walking in your way. If you feel disturbed, please move a bit aside.

5. You may take photos. Of yourself, of your companion, of the projections. Please do not take off your mask and don’t use the flash.

6. You may upload the photos to any social media channel you find. Please tag us @vangoghalivede

7. You are allowed to talk. Please do not shout while doing so.

8. Please do not reprimand anyone. Especially if they are moving, talking or taking photos.

Van Gogh Alive – The Experience is not an exhibition in its classic sense, it is an authentic piece of multimedia art, which combines the exhibition of the paintings with the physical space in which they are projected. More than 3,000 images (huge, crystalline and inspiring) transform each surface. However, we do not have any physical works by Vincent Van Gogh, they are projected on giant screens.

The multimedia experience of the exhibition lasts 45 minutes but there is also an introductory part so we recommend staying about one hour. Once inside, you can enjoy the experience as long as you want. Please always check the opening and closing times of the exhibition before planning your visit.

There is no cloakroom service available. It is not permitted to enter the exhibition with: food, drinks, umbrellas, baby strollers or baby seats, large backpacks, suitcases, motorcycle helmets, bicycles, skateboards or any other kind of transport with wheels.

You can leave them at the box office. However, the organiser and the venue accept no liability for loss or damage of any personal items.

There is no minimum age for access to the exhibition. Children up to 3 years old can access free of charge accompanied by an adult. It is recommended that adults should keep their children nearby so as not to disturb other visitors. Also, please supervise children at all times because no leaning on, kicking or touching screens and equipment is allowed. Due to the nature of the exhibition, the venue will have minimal lighting. Please be aware of your surroundings and take good care of the children.

Access to the exhibition with baby strollers or baby seats is not allowed. Please look for the designated space in the waiting area for parking your strollers.

Photography is allowed in the exhibition for personal and non-commercial use. Please make sure you don’t use the flash as it can disturb other visitors. It is forbidden to use tripods, monopods, and selfie sticks within the exhibition. Please feel free to post your photos and videos on social media using the hashtag #VanGoghAliveFrankfurt to share your experience with others.

Do you want to buy a souvenir to take home? At the end of the exhibition there is a special store, with a wide variety of products.

Dogs aren’t allowed in the exhibition. There are a lot of very sensitive technical instruments (proyectors, speakers, lights etc.) and we need to ensure that they are working.