FAQs

Tickets

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Is my ticket valid for another day?

Tickets are purchased for a specific time slot in order to optimize access to the exhibition and organise the flow of the public. Tickets are only valid for the date selected, not valid for another day.

What happens if I am running late?

In case of late arrival, we will try to facilitate your access at the next time slot, subject to availability and capacity. We recommend that you arrive on time. Access to the exhibition outside of the indicated time slot on your ticket is not guaranteed when the capacity of the sessions are complete.

I do not know what time I can go to the exhibition. Can I buy a ticket without a date and time?

To ensure a comfortable visit for all visitors, access to the exhibition is organized by slots of one hour. It is not necessary to arrive at that time, simply within the indicated time slot. It is necessary to select a certain time and day when buying tickets to organise the visit. Once the exhibition is accessed, visitors can stay inside as long as they want. The average visit time is 1 hour.

What is the last entry time?

Last entry is 1 hour before closing time of the day. Therefore, ticket holders of the 20:00 time slot have to arrive at the venue on time in order to have enough time to enjoy the exhibition experience.

Can I change the ticket or return it if I cannot go?

Due to our policy, tickets are non-refundable and it’s not possible to change the date or time. However, tickets are transferable. You could give the entrance to a friend or family member and let them enjoy the exhibition instead (on the day and time indicated on your ticket).

Can I buy tickets at the door?

Door tickets are available. However, it is recommended that you purchase your tickets online to avoid waiting in line at the door.

Are there any discounts for overseas students?

Overseas students can purchase concession ticket by presenting valid student ID card (without age limit).

Severe Weather and Force Majeure Arrangement

In the event of Force Majeure causing closure to the exhibition, the Organiser shall try its best to accommodate ticket holders for another entry date. Please check our social media accounts for updates on ticket arrangements.

The Exhibition Experience

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Are there Van Gogh paintings in the exhibition?

Van Gogh Alive – The Experience is not an exhibition in its classic sense, it is an authentic piece of multimedia art, which combines the exhibition of the paintings with the physical space in which they are projected. More than 3,000 images (huge, crystalline and inspiring) transform each surface. However, we do not have any physical works by Vincent Van Gogh, they are projected on giant screens.

How much time do I need to see the exhibition?

The multimedia experience of the exhibition lasts 35 minutes but there is also an introductory part so we recommend staying at least one hour. Once inside, you can enjoy the experience as long as you want. Please always check the opening and closing times of the exhibition before planning your visit.

Is it suitable for children?

There is no minimum age for access to the exhibition. Children up to 3 years old can access free of charge accompanied by an adult. It is recommended that adults should keep their children nearby so as not to disturb other visitors. Also, please supervise children at all times because no leaning on, kicking or touching screens and equipment is allowed. Due to the nature of the exhibition, the venue will have minimal lighting. Please be aware of your surroundings and take good care of the children.

Is there a cloakroom?

There is no cloakroom service available. It is not allowed to enter the exhibition with: food, drinks, umbrellas, baby strollers or baby seats, large backpacks, suitcases, motorcycle helmets, bicycles, skateboards or any other kind of transport with wheels. The Organiser and the Venue will not be responsible for any loss or damage to any personal belongings.

Can I access with a stroller?

Access to the exhibition with baby strollers or baby seats is not allowed. Please look for the designated space in the waiting area for parking your strollers.

Accessibility

The exhibition is accessible for people with reduced mobility, and the use of wheelchairs.

Can I take photos?

Photography is allowed in the exhibition for personal and non-commercial use. Make sure you don’t use the flash as it can disturb other visitors. It is forbidden to use tripods, monopods, and selfie sticks within the exhibition. Please feel free to share the photos on social media using the hashtag #VanGoghAliveMunich, so more people will be able to see the exhibition through your eyes.

Merchandise

Do you want to buy a souvenir to take home? At the end of the exhibition there is a special store, with a wide variety of products.

How do I get to the exhibition?

Please click here to find out.

Created by Grande Experiences