Terms and Conditions

 

1. General information Big Calm Productions S.L.

These General Conditions (the “General Conditions”) regulate the procedure of acquisition of tickets in the Web Channel hosted under the domain name tickets.vangogh-alive.de (the “Web Channel”) and under any of the subdomains or dependent web pages of the same, as well as the contents and services that the owner of the Web Channel makes available to its users (the “Users”) and establish together with the privacy policy and cookies, relating to the management of personal data of the Users (the “Terms of Use”), the terms and conditions governing the Web Channel (the “Terms and Conditions”).

The use of the Web Channel attributes the condition of User and implies acceptance of the provisions included in these General Purchase Conditions and in the Conditions of Use (“Terms and Conditions”) in the version published by Big Calm Productions S.L. at the same time as the User accesses the web.

Identification details of the owner of the Web Channel:

Big Calm Productions S.L. is a company whose registered office is at, provided Big Calm Productions S.L., C/Doctor Pesset 29, PTA 21, 46540 Valencia, Spain with CERTIFICATE OF INCORPORATION No: 660532 hereinafter referred to as Big Calm Productions S.L..

The access to the Web Channel or its use by the User necessarily implies without reservation, the knowledge and acceptance of the Terms and Conditions. Therefore, it is recommended that the User reads them carefully every time they want to access the Web Channel.

The User declares that they are of legal age and have the legal capacity necessary to act and contract on the web in accordance with these conditions, which they declare to understand and accept.

Big Calm Productions S.L. uses the “Axon Stream” ticketing and trading platform owned by the company “Tanhauser Lynks S.L.” in the Web Channel, through which it offers its Users the “Ticket Purchase Service”.

2. Ticket purchase service

 

Description:

Big Calm Productions S.L. makes available to its Users a ticket purchase service through which Buyers can quickly and easily acquire tickets for the Events published in the Web Channel. The service is offered by the company “Tanhauser Lynks S.L.” through its technological platform “Axon Stream”.

All purchases are governed by:

1. These General Purchase Conditions.
2. Any kind of special terms and conditions that may be published on the web.

Channels for the sale and collection of tickets and forms of payment

There are different options for buying tickets:

• Internet Web Channel
• Physical sales points with which Big Calm Productions S.L. has distribution agreements
• Box office

For the collection of tickets there are also different options:

• Electronic ticket systems
• Pick up at the box office and in enclosures

Payment Methods:

The collection management will be carried out through the online platform Stripe.

Purchases can generate management expenses and non-refundable delivery costs, which will be specified before the purchase process begins.

Purchase confirmation

If the purchase has been made correctly, the Buyer will receive a confirmation e-mail with detailed information of the purchase they have just made.

How to access the event

The Buyer may access the Event with the ticket in the ways indicated above, they will validate the ticket at the entrance of the Event. Although several copies of the ticket are replicated, only the first ticket presented at the entrance will be considered valid, and in no case will those who subsequently try to enter with the same ticket be allowed to enter.

Admission and assistance

The venue reserves the right to refuse admission in case of breach by the Buyer of any of the terms and conditions of the Event or the Organiser. The ticket or tickets are issued in accordance with the rules and regulations of the venue and the Event Organiser. The infraction of any of said rules and regulations, or any other act that may cause damage, prejudice or injury, will entitle the venue or the Event Organiser to expel the Buyer from the venue. Big Calm Productions S.L. recommends and refers the Buyer to the rules established by the specific Event Organiser at all times.

Both the Buyer and the rest of the ticket holders consent to the recording of images and sound as part of the spectator audience.

Ticket service conditions

The resale of tickets to third parties is totally prohibited.

Tickets that have been damaged, amended or with obvious signs of having undergone manipulation will not be admitted.

The organiser reserves the right to modify the day, time and venue where the event is held, without prior notice. Therefore, check the schedules online beforehand.

There is no minimum age for access to the exhibition. Children up to 3 years old can access free of charge accompanied by an adult.

For safety reasons the organization reserves the right to refuse admission to the bearer of the ticket if they access the premises with dangerous or prohibited objects, or if they are under the influence of alcoholic beverages, drugs or other substances that may cause similar effects.

The bearer of this ticket is obliged to comply with the general contracting conditions that can be found at tickets.vangogh-alive.de, as well as the internal rules of the venue where the event is held.

3. Returns

Returns

Occasionally, Events are subject to cancellation, change of date or substantial alteration by the venue or the Organiser for very different reasons.

Once the ticket has been purchased, the amount will not be exchanged or returned, except for reasons provided for in current legislation.

The inability to attend an Event or the commission of an error when acquiring the ticket(s) are not grounds for its return. In accordance with the regulations in force regarding consumption and ordering of retail trade, the Buyer may not exercise the right of withdrawal or resolution, in accordance with current regulations on consumer affairs and the management of retail trade.

It is the Buyer’s responsibility to check if an Event has been canceled or suspended, or if the date and time thereof has been modified. Therefore, please check the schedules on the website tickets.vangogh-alive.de beforehand.

Cancellation

Cancellations of Events or changes that occur after receipt by the Buyer of the purchase confirmation of the ticket(s), such as change of date, location or artists, are the sole and exclusive responsibility of the Organiser. They can only proceed to the cancellation of the tickets and therefore to refunds when they receive express order from the Event Organiser.

In the event that the Organiser decides to proceed with the refund (less the service fee), it will be reimbursed by the same means of payment used for the purchase within a period of thirty (30) business days from the date of the public communication of the cancellation of the event.

If an Event is held over several days and one day or several days are cancelled (but not all the days that constitute the Event), a partial refund may be made that corresponds exclusively to the one or more cancelled day(s). 

Change of date and time

Unless otherwise indicated in relation to a specific Event, if the date or time slot is changed, the Buyer will be offered an alternative date or time slot up to the same value (provided there is availability). In the event that the Buyer informs Big Calm Productions S.L. that they will not be able to attend the Event on the new date, the Buyer will be offered a refund of the sale price of their ticket(s), including the corresponding management fees per ticket, if this is authorized by the Organiser.

How to request a refund

To request a refund, the Buyer must send their request in writing to: Big Calm Productions S.L. (or to any other address communicated). They must enclose the unused tickets and follow any other reasonable request that is made. For accounting purposes, unused tickets must be received within 15 days from the date of the cancelled or suspended Event. After this period, no refund will be accepted.

The Buyer can find all the information regarding Event changes and cancellations at tickets.vangogh-alive.de.

4. Responsibility

The Organisers guarantee that they have been properly assigned or that they hold the ownership of all the intellectual and industrial property rights associated with the contents included in each of the Events that they create and publish in the Web Channel and, in order to promote the same in the Web Channel, transfers to Big Calm Productions S.L. all the exploitation rights of said intellectual and industrial property rights. The cession described will be considered carried out for everyone and without a time limit.

5. Closure of user account and suspension of service

Big Calm Productions S.L. reserves the right of admission and exclusion of the Web Channel. Any User who does not comply with the rules described above may be excluded from the Web Channel.

Also Big Calm Productions S.L. may withdraw or suspend at any time and without prior notice the provision of the Services to those Users who fail to comply with the provisions of the Terms and Conditions.

6. Modifications to the general conditions of purchase

Big Calm Productions S.L. reserves the right to modify these General Conditions of Purchase, of which it will duly inform users on the Web Channel. It is therefore recommended that the User periodically reviews these terms and conditions.

7. Protection of personal data

Big Calm Productions S.L. makes available to its Users a ticket purchase service through which Buyers can quickly and easily acquire tickets for the Events published in the Web Channel. The service is offered by the company “Tanhauser Lynks S.L.” through its technological platform “Axon Stream”.

RESPONSIBLE: Tanhauser Lynks S.L.

PURPOSE: Manage the purchase of tickets and send news and notifications of events.

LEGITIMATION: Consent of the interested party.

RECIPIENTS: The registered data may be used for commercial purposes for the realisation of statistics, offers, promotions, the realisation of contests with prizes and the administration of the Service.

RIGHTS: Users have the right to access, rectify and delete their data, the right to data portability and the right to object and to restrict processing of their data. Users also have rights in relation to automated decision making and profiling. Additionally they should be able to obtain clear and transparent information on the processing of their data.

As a result of registration to the service, the user accepts that the personal data provided by them to “Tanhauser Lynks S.L.” may be processed in a personal data file. The data thus recorded may be used for commercial purposes for the realisation of statistics, the submission of advertising, offers, promotions, the realisation of contests with prizes, the administration of the Service and the management of incidents. The user can opt out by writing to the address below.

The files thus created will be owned by “Tanhauser Lynks S.L.”. The owner of the data will have at all times the right to access the automated files, being able to exercise the rights of rectification, cancellation and opposition in the terms included in the data protection legislation. To this end, you must send a letter signed by the owner of the data to Big Calm Productions S.L. at the following address: Av. Del Llano Castellano No. 13 – 5, 28034 Madrid. The letter should include the address of the data owner in order for “Tanhauser Lynks S.L.” to send the details of the request.
 

The provision of all data to “Tanhauser Lynks S.L.” is mandatory for the user registration and purchase of tickets. Registration will be deinied to the interested party who does not provide such information.

The owner of the data expressly authorizes “Tanhauser Lynks S.L.” to transfer the data for the aforementioned data processing purposes, to those entities to which it is necessary to transfer the data in order to provide the user with the contracted Service.

The user’s consent to the processing and transfer of their personal data will be revocable at any time, by means of a written communication to the person responsible for the file, “Tanhauser Lynks S.L.”, at the above address. This communication must be made by sending a letter signed by the owner of the data, indicating their address.

“Tanhauser Lynks S.L.” has adopted all security measures legally required for the protection of personal data provided by the user. However, “Tanhauser Lynks S.L.” it can not guarantee the absolute invulnerability of its security systems, nor can it guarantee the security or inviolability of said data in its transmission through the network.

8. Disclaimer of guarantees

The services are provided “as is” and “subject to availability”. Big Calm Productions S.L. expressly disclaims all warranties of any kind, express or implied, including, without limitation, the implied warranties of merchantability, title, non-infringement and fitness for a particular purpose. For example, Big Calm Productions S.L. does not guarantee that: (a) the services (or any part of the Services) satisfy your requirements or expectations, (b) that the Services are not interrupted, timely, secure or error-free, or (c) ) the results that can be obtained from the use of the services are accurate or reliable.

You acknowledge that Big Calm Productions S.L. does not guarantee or have control over the quality, security, accuracy or legality of any event or Content associated with an event, the authenticity or accuracy of any information provided by Users (including personal information of the User shared with Organisers in connection with events) or the ability of any User to actually complete or carry out a transaction. Big Calm Productions S.L. has no liability to you, and hereby disclaims any liability arising from the acts or omissions of third parties that Big Calm Productions S.L. requires to provide the Services or if an Organiser decides to assist with an event, or that you decide to contract when using the Services.

Prior waivers will not apply to the extent prohibited by applicable law. Notwithstanding the foregoing, you may report the misconduct of users, buyers, other non-organisers, organisers and / or third parties in relation to the site to Big Calm Productions S.L.. Big Calm Productions S.L., in its sole discretion, may investigate the claim and takeany necessary action.

9. Limitation of liability

Big Calm Productions S.L. excludes all responsibility for the decisions that the User may make based on this information. The information is subject to possible periodic changes without prior notice of its content by extension, improvement, correction or update of the contents.

Big Calm Productions S.L. is not responsible for the veracity of the information that is not its own elaboration and that indicated by another source, so it does not assume any responsibility for hypothetical damages that may arise from the use of such information. Big Calm Productions S.L. reserves the right to update, modify or delete the information contained in its pages and may even limit or deny access to such information. The owner of responsibility is exonerated from any damage or harm that the User may suffer as a result of errors, defects or omissions, in the information provided by the owner whenever it comes from sources other than the same.

This Disclaimer has been translated into German. If there is any inconsistency or ambiguity between the English version and the German version, the English version shall prevail.

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